Terms of Service

1. Acceptance of Terms

These Terms of Service govern access to Recallr AI, a service offered by a Delaware company ("Recallr," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization.

2. Description of Service

Recallr provides a centrally accessible intelligence and memory layer for private capital firms. The Service may connect authorized documents, communications, meeting records, financial information, diligence materials, portfolio updates, and investment decisions into a permission-aware, temporal model. It may provide search, retrieval, summaries, decision context, diligence support, reconciliation analysis, APIs, connectors, and related AI workflows.

3. Accounts, Pilots, and Authorized Users

You must provide accurate information and protect account credentials, API keys, and connector permissions. You are responsible for activity under your account and for designating authorized users. Pilot-specific features, limits, support, and other terms may be set out in a pilot agreement, order form, statement of work, or other written agreement.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Store content that violates applicable laws or third-party rights
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service's infrastructure
• Reverse engineer, decompile, or disassemble the Service
• Resell or redistribute the Service without authorization

5. Customer Content and Connected Services

You are responsible for Customer Content submitted to or connected with the Service. You represent that you have all rights, permissions, notices, and consents required to provide that content and authorize Recallr to process it, including content relating to employees, founders, portfolio companies, counterparties, or other third parties.

Third-party connectors are also governed by the provider's terms. You may revoke a connector's access through the Service or the provider. Recallr is not responsible for a third-party service's availability, security, or independent handling of information.

6. Data Ownership and Processing Rights

As between you and Recallr, you retain ownership of Customer Content. You grant Recallr a limited right to host, copy, process, transmit, transform, and display Customer Content only as needed to provide, secure, support, and improve the Service for you and your authorized users. Recallr does not use Customer Content to train generalized AI models or sell Customer Content.

7. AI Outputs and Investment Decisions

The Service uses automated systems and may produce summaries, predictions, diligence support, reconciliation analysis, or other outputs. Outputs may be incomplete, inaccurate, or unsuitable for a particular purpose and must be reviewed by qualified personnel.

Recallr does not provide investment, financial, legal, tax, or accounting advice and does not act as an investment adviser, fiduciary, broker, or dealer. You remain solely responsible for diligence, investment decisions, regulatory obligations, and actions taken based on Service outputs.

8. Fees and Payment

Fees and payment terms, if applicable, are specified in the relevant pilot agreement, order form, or other written agreement. Recallr will not charge fees without the customer's agreement. Future pricing or plans may be introduced or changed on a prospective basis.

9. Recallr Technology and Feedback

Recallr and its licensors own the Service, software, models, interfaces, documentation, and related technology, excluding Customer Content. If you provide feedback, you grant Recallr the right to use it without restriction or compensation, provided it does not identify you or disclose Customer Content.

10. Confidentiality and Security

Each party will protect the other party's non-public information using reasonable care and use it only to perform or receive the Service. Recallr maintains reasonable administrative, technical, and organizational safeguards, but no system is completely secure. You must promptly notify us of suspected unauthorized account access.

11. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. We are not liable for downtime or service interruptions beyond our reasonable control.

12. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available." Recallr disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade. Recallr does not warrant that outputs will be complete, accurate, or error-free.

13. Limitation of Liability

To the maximum extent permitted by law, Recallr shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

14. Termination and Data Export

Either party may terminate a pilot or use of the Service as permitted by the applicable written agreement. Upon termination, access may end immediately or at the agreed time. Data export, retention, and deletion will follow workspace settings and the applicable pilot agreement, order form, or other written agreement, subject to legal, security, and backup-retention requirements.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Unless another written agreement provides otherwise, the state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising from these Terms.

16. Order of Precedence

If these Terms conflict with a signed pilot agreement, order form, data processing agreement, or other written agreement between Recallr and a customer, that written agreement controls for the conflicting subject matter.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

18. Contact

For questions about these Terms, contact us at: devasheesh@recallrai.com